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Gift Card FAQ

Can I use the same gift at multiple locations?

Yes, as long as there is a remaining balance, the card may be used at any participating location. See list of locations that accept the Downtown Springfield Gift Card.
 

Why isn't my gift order processed immediately?

Sometimes we need time to ensure an order is correct and in some cases our system may also request a phone number from you. We generally process orders right away but a delay of an hour or more can happen. If your order hasn't been processed, please check your email inbox as well as your spam folder to see if we have sent a request.
 

Can you accept international orders?

Unfortunately we can only accept orders placed from within the United States and purchased with a credit card issued by a US bank to a US address.
 

Will my gift card work anywhere?

The card can be used at any location that has signed up for the program. Additional businesses are being added every day! If you are a business, scroll down to join or get more info.
 

Can refunds be provided to my gift card?

Yes -- just as refunds would be applied to your credit card, they can also be applied to your gift card.
 

Where can I check my gift balance?

Check your gift balance here: Check Balance.
 

What do I do if my gift card is declined?

If your card is declined, it could be because:

1. The information is entered into the POS or terminal system incorrectly, try re-entering the information

2. The value on the card is less than what is trying to be redeemed. Have an additional payment form ready in this instance.

3. You are trying to redeem it at a non-participating business
    

Will my payment automatically deduct from the card if I don't have enough to cover my entire balance?

In the event that your purchase exceeds the amount in your balance, purchases will need to be split up separately with the card balance being paid first and then using a separate payment method.
 

How is the digital gift card redeemed?

The card is keyed in manually into a business’ POS or terminal systems as a credit card. It cannot be swiped.
 

Are physical cards an option?

There are no plastic cards available. The card is available electronically or if you choose you can print it on a piece of paper.
 

Is it possible to purchase Community Cards from outside the US?

At this time, for security and currency issues, Community Cards are only sold from within the US using a credit/debit card from a US financial institution. You may contact the program Organizer for possible assistance.
 

Is there a cost associated with purchasing a gift card? How much does it cost to purchase a card?

The card purchaser pays an eDelivery fee to cover processing costs ($1.00 per card and 5% of the total value of the gift amount), unless this has been paid by a third party. The card recipient and merchant receive the full value for the card, providing maximum benefit to local businesses.
 

What happens if my purchase amount exceeds the balance on my gift card?

In the event that your purchase exceeds the amount in your balance, you will need to have a separate form of payment to cover the difference of the purchase amount.
 

Where can my gift card be used?

These gifts are intended to be used in store or over the phone with the listed participating merchants. They will not work with delivery services who cannot specify a participating merchant's point of sale system (e.g. Grubhub, Doordash, Uber Eats, Postmates) because enabling those third parties would allow gifts to be redeemed outside your community. Online purchases will be declined if the purchase amount is greater than the current card balance; ecommerce engines don't take multiple cards. Online purchases and chain or franchise locations where the merchants are not a part of your community may not be permitted by your community card organizers.
 

For additional questions or concerns regarding your gift card, visit our Help Center

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Become a Participating Business

Apply to be part of our local network that accepts Downtown Springfield Gift Card and allow customers the convenience of shopping, eating and playing in our beautiful region. Increase visibility to your business and expand your customer base.